Booking and Withdrawing from Classes at Vibe Yoga & Aerial Moon
Starting this Sunday (May 18th, 2025), We will be changing the parameters in Fitli to make sure that more students are able to access our classes at Aerial Moon and Vibe Yoga.
Why?
With limited space in both of our studios, we are noticing an increase in sold out classes only to see people withdraw at the last minute or not show up at all. In some cases we have had classes sold out for over a week with a waitlist and end up having up to 5 empty spots during the class resulting in lost revenue for our small business and also unnecessarily limiting student’s access to their favorite classes. While this issue is more common at Aerial Moon, we are also seeing this situation for our weekend and gentle yoga classes at Vibe.
We appreciate your understanding and support as our studios grow.
What is changing?
We are implementing three changes to address this attendance issue:
1) CLASS BOOKING: Starting on Sunday you will be able to book a class up to 14 days before the start of class and no sooner.
2) CLASS CANCELLATION: Starting on Sunday you will need to withdraw from classes at least 4 HRS prior to the start of class. We hope that this gives people on the waitlist enough time to register and fill empty spots.
3) NO SHOW FEE: Starting on Sunday June 1st we will be charging unlimited members a $10 No Show fee for any class that you are signed up for and do not attend. This fee will apply to anyone with an unlimited yoga package including our recurring members, students taking advantage of the new student special and students who have access to unlimited classes while attending Foundations of Aerial, Yoga 101 and Yoga Teacher Training. Non members will continue to lose their class credit for missed classes. Exceptions will be made on a case by case basis.
What about Special Events and Workshops?
You will be able to purchase passes for special events and workshops at any time as soon as the event is posted. We will manually register you for the event in Fitli prior to the start of the event. To receive a full refund we will require a 2 day (48 hr) notice if you can not attend the event by email to VibeYoga603@gmail.com or Call/Text to (603) 759 8432. Exceptions will be made on a case by case basis.
What to expect
You will see updates made to our waiver requiring everyone to read and sign the waiver that will include these new policies.
Starting Sunday May 18th, 2025, you will no longer be able to book classes outside of a two week window and if you need to withdraw from a class you will need to do it at least 4 hrs in advance.
Starting on June 1st people with unlimited passes will be charged $10 for each class that they were registered for and did not attend. These charges will automatically be made to your credit card on file at the beginning of each month for classes missed during the prior month. The first round of charges will be made during the first week of July for June No Shows.
How to Withdraw from a class
To withdraw from a class, you need to log in to your Fitli account and navigate to your calendar. Find the class or appointment you want to cancel, tap on it to open the "Session Profile" popup, and then look for the "Withdraw" link at the bottom. Tap it and confirm your cancellation. If the Withdraw option is not available, it means that you are within a cancellation policy period that does not allow withdrawals. Once confirmed, you will receive a confirmation email of your cancellation, and any session credits will be returned to your account balance for future bookings.
Here are some links to show you how:
WITHDRAW FROM A CLASS ON WEBSITE